Chatbot Cognitive Class Test 2025 – 400 Free Practice Questions to Pass the Exam

Rule-based chatbots function by operating based on predefined rules and scripts. These chatbots follow a structured approach where their responses are determined by specific instructions set by their developers. Each rule usually consists of a condition and a corresponding action; when the condition is met, the chatbot executes the specified action, delivering a response to the user.

This method allows rule-based chatbots to handle straightforward queries effectively, as they can respond accurately within the confines of their programmed rules. Their limitations arise when faced with unexpected inputs or complex conversations beyond their predefined pathways, as they lack the ability to learn or adapt in real time.

In contrast, options that mention machine learning imply the use of algorithms that enable the chatbot to learn from interactions, which is characteristic of more advanced AI-driven systems rather than rule-based ones. Similarly, browsing the internet for answers involves dynamic information retrieval capabilities that rule-based chatbots do not possess; they are confined to what they have been explicitly programmed to know. Emotional intelligence refers to the ability to understand and manage human emotions, which is not applicable to rule-based chatbots as they lack genuine emotional responsiveness or understanding.